Some say that a good concierge is like Cinderella’s Fairy Godmother… if you think about it, Cinderella’s fairy godmother magically appeared and assisted Cinderella in attending the ball by getting her invited to the esteemed event. She provided her with the perfect gown and of course the infamous glass slippers. She even arranged the transportation (i.e. turned a pumpkin into a coach, mice into horses, etc.) – all within 24 hours.
And today, the modern concierge needs to be just as capable, as he or she will oversee a plethora of duties. Whether it be a small task, or something on a grander scale – their primary goal is to provide outstanding customer service. In fact, those that are most successful exhibit exceptional people skills. As these individuals will be able to amend any situation and ensure residents are happy under any circumstance.
Here are the top five qualities of a great concierge:
With each day bringing a new request, he or she should have the unrelenting dedication to find a way to make it happen.
Between greeting residents and guests, a flow of incoming calls, tracking packages, a consistent cycle of deliveries, and more… knowing how to juggle all of these tasks at once, is an art that needs to be mastered to maintain a manageable front desk.
A customer service-oriented concierge will always go above and beyond to remember details about their residents (e.g. their pets’ names, kids’ sports teams or anything previously discussed). Mentioning or inquiring about these individual-specific topics will show that the staff is truly invested in the care and well-being of the property’s residents.
Organization is everything… with the plethora of materials, documents, forms, and packages scattered around the front desk, it is a necessity to keep everything neat, tidy and in order to ensure their (and their tenants’) day-to-day runs smoothly.
It is crucial to learn the neighborhood inside and out so that your concierge will also be a trusted resource for your residents. It will be an added bonus that the concierge can also point residents in the right direction when it comes to restaurant suggestion, general neighborhood tips, etc.