A Testimonial to Exceptional Customer Service

Today, we would like to share an outstanding testimonial on exceptional customer service that we recently received from Marsha Owens, the General Manager at 3900 Watson Place.

“I want to let you know what great workers you have to represent your company in Yesinia and Guadalupe.  I have broken down my observations of them in 4 categories: (comments apply to both women)


Both ladies are extremely honest and trustworthy.  Because of these traits, I never have to worry about items left out in my office while cleaning is taking place and never have to worry about their security. They come to me when they have made a mistake and will do whatever it takes to correct it.


These ladies clean all common areas of two buildings, several trash rooms, at least four common area rest rooms and do it all with a smile, professionalism and humility.  The result is extremely clean areas that smell wonderful!!


There is absolutely no complacency with these two dynamos; they continuously make suggestion on how my staff and I can improve.  As a matter of fact, both have been trying to teach me Spanish so I can communicate with them better.  A person that is willing to share their knowledge is one of the best to be around, they are eager to learn from me as I am from them.

Going the extra mile!!!:

I can’t say enough about these ladies; going the extra mile doesn’t even express what they truly do every day.  Yesinia will even start the coffee for me and the staff in morning, and she is not required to do that.  That speaks volumes to her feeling apart of the team, as she and Guadalupe are not just a part of the team they are Watson Place family!

If these ladies are an example of the staff you have developed at Planned Building then you have been successful in fulfilling your company’s mission and vision.”


Our concierges, janitors, maintenance technicians and security guards have the ability to enhance the quality of life for residents, guests and others. We encourage our associates to continue to raise the bar in each and every way. Thank you to Yesinia Umaña and Guadalupe Ventura for living our Core Values and demonstrating exceptional customer service!