The Planned Difference
Our Product is our People
Experience
At Planned Companies, we work hard to not only meet expectations, but to exceed them. With over 100 years of proven success and experience in our industry, we are able to deliver unparalleled consistency, accountability and quality. We understand your service needs, and focus on what really matters. You can rest assured knowing that your property is in good hands with Planned Companies.
Staff Selection
Your property needs personnel that you can be proud of. At Planned Companies, our in-house team of recruiters screen only qualified professionals with experience in the janitorial, maintenance, and customer service arenas.
Candidates also need to possess the requisite skill sets and interpersonal skills required for our industry, such as integrity, passion, and a positive attitude. Identified candidates then go through a national background check and drug screening to ensure only the most responsible and ethical individuals are selected.
Training
It is a priority for us to know that your property is receiving the exceptional quality of service that it deserves. At Planned Companies, our top-notch employees are thoroughly screened, bonded, insured, trained and re-trained to ensure that they possess the knowledge and experience necessary to provide a superior level of service.
Our associates complete eight hours of in-house training at our state-of-the-art O.R.A.C.L.E. Training Center, as well as sixteen hours of on-site, on-the-job training. We believe in and invest in our employees, and it shows through their work.
Living Our Core
To ensure that our culture of accountability and caring resonates within your property, we have enacted the Planned Companies “Living Our Core” Recognition Program. This program provides opportunities to recognize, reward and motivate our valued associates who demonstrate integrity, teamwork, exceptional customer service, and never get complacent.
Your property deserves a dedicated team of Operation and Regional Managers to implement professional work schedules, ensure safety requirements are met, monitor all site conditions and perform routine inspections. These services are part of Planned Companies’ standard offerings to ensure quality assurance. We also utilize an internal infrastructure that allows for open communication between all of our associates and their managers, ensuring that your building is taken care of at all times.
Planned Companies’ Core Values
Integrity
Where your words and actions reflect sincerity and are grounded in honest and genuine effort.
Exceptional Customer Service
Making someone’s day, exceeding expectations, delighting all you come in contact with.
Teamwork
The ability to work efficiently as a team; everyone counts, everyone contributes. Together everyone achieves more.
Never Being Complacent
Taking initiative, continuous improvement, new ideas and creativity are encouraged from every associate.
I-Plan Hiring Methodology
Our associates are “Planned”, and embody our corporate culture. Each individual must possess the requisite attitude, integrity, passion and desire for a career to work within your properties and communities. Our in-house recruitment team utilizes our “Hire for Attitude Methodology” to look for associates that demonstrate positive, customer service focused qualities. Once associates that display the “Planned attitude” are selected, then we conduct extensive background checks and screening to ensure the right associate is hired for your property.
We Hire For:
- Integrity
- Passion
- Longevity
- Attitude
- Never Being Complacent
Support Team
Planned’s team is deep and well suited to satisfy all your requirements.
Planned’s Mission Statement
“Our passion for delivering professional and accountable
real estate service will enable Planned Companies to
become an industry leader and enhance the quality of life for our valued clientele.”
To enhance the quality of life for the tenants and residents, their families and guests, that we proudly and passionately service.
To become synonymous with best-in-class customer service and lead our industry in our real estate service verticals.
Learn more about our teams
Business Development
-Primary point of contact for any questions or changes during the proposal process.
-Educates clients on how to improve and implement services based on their unique needs.
Accounting
– Ensures that any billing questions are handled promptly by our designated Account Managers.
– Manages and prepares financial statements, processes and generates invoices, and manages payroll with the HR department.
Technology
– Provides proprietary technology solutions, designed in-house, to enhance our core service offerings.
– Technology solutions include package and visitor management, activity and incident reporting, round tracking, and enterprise SMS.
Operations
-Provides 24/7 oversight and supervision through our team of Operations Managers and Regional Executive Directors.
-Implements professional work schedules, handles replacement coverage, conducts staff inspections, and provides client and employee support on site.
-Provides 24/7 oversight and supervision through our team of Operations Managers and Regional Executive Directors.
-Implements professional work schedules, handles replacement coverage, conducts staff inspections, and provides client and employee support on site.
Training
– Industry leading professional training utilizing our state-of-the-art ORACLE Training Center to empower our associates.
– Ongoing training for continued associate skill development and career growth.
Hiring + HR
– Selects professional candidates with interpersonal skills required for the industry (I-PLAN Hiring Methodology).
– Coordinates benefits for employees, while also recognizing and motivating them for exceptional service.
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