Operations Team

Astrit Gorana COO Planned Companies

Astrit (Tony) Gorana

Chief Operating Officer

Astrit (Tony) Gorana

Chief Operating Officer

Astrit (Tony) Gorana joined Planned Building Services in 2000. Starting as an Account Executive, he has ascended through the years to Director of Operations, Vice President of Operations and currently Chief Operating Officer. Gorana oversees the operational functions of all divisions throughout the organization, with client satisfaction and relationships at the forefront of his focus. Gorana, an industry expert, serves as a daily resource and mentor to his team of executive directors. He works with his team to identify and implement process improvements for increased efficiency and effectiveness, conduct property assessments and review contract renewals, and support client relations for maximized communication and understanding of their needs. As a leader who lives and breathes the business, Gorana prioritizes supporting a team culture that passionately delivers superior service. Committed to sustainability, Gorana also received his LEED AP designation in November 2008 and has been the key driver in launching “Planned Goes Green”, the company’s green movement program. Prior to Planned Building Services, Gorana started his career in the janitorial and maintenance business as a teenager. He brings his extensive experience and growing knowledge to Planned, consistently introducing and implementing the latest industry innovations. Gorana inspires the team daily with his diligence, integrity and commitment to customer service.

Planned Companies’ Operations Team

 

Our Operations team is available day or night to ensure our clients’ needs are always satisfied.  The Ops team handles oversight and supervision of the field associates.

Each region has a dedicated senior management team, which is identified below.

Elaine Genie of Planned Companies

Eleane Genie

Executive Director, Mid-Atlantic Region

Operations

Michael Thompson

Executive Director, Mid-Atlantic Region

Operations

Mickea Mance

Executive Director, Mid-Atlantic Region

Tony Saidiani - Planned Companies

Tony Saidiani

Executive Director, Western Region

Lavdije Sabani Planned Companies

Lavdije Sabani

Director, Operations Analytics

Demi Anne Little Planned Companies

Demi-Anne Little

Field Training and Development Manager

Kellver Fleming Planned Companies

Kellver Fleming

Operations Analyst, Mid-Atlantic Region

Amanda Spagnuolo Planned Companies

Amanda Spagnuolo

Operations Analyst, Northeast Region

Amy Marcoux Planned Companies

Amy Marcoux

Operations Analyst, Northeast Region

Stephanie Tufano Planned Companies

Stephanie Tufano

Operations Analyst, Northeast Region

Operations

Gabby Toto

Operations Analyst, Northeast Region

Carlos Serrano, Planned Companies

Carlos Serrano

Director, Maintenance

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Eleane Genie

Executive Director, Mid-Atlantic Region

Eleane Genie joined Planned Companies in 2015 where she started the role as an Executive Director of Operations for Planned Building Services. Eleane, brings 14 years’ experience in the service industry, exceptional customer service, passion and great Leadership. She oversees the janitorial and maintenance operations for the Mid-Atlantic region for Planned Building Services. She is responsible for managing a wide array of properties and handles the oversight and supervision of a team of Operations Managers and field associates. Eleane focuses on client retention, client satisfaction, associate retention, account startups, budgets, and supervising all field management. Prior to working at Planned Eleane Genie worked at ABM industries as a Marketing Assistant where her responsibilities were supporting the entire Operations Division, generate proposals, pricings and presentations. Eleane served 1 year as a Marketing Assistant before she was promoted to Business Development Manager and for 8 years she was responsible for generating new business and building relationship for the company. At ABM Eleane was the Business Development Manager for Washington DC and Virginia territory.

Michael Thompson

Executive Director, Mid-Atlantic Region

Michael began his journey with Planned Companies in 2017.  He was originally hired as a Concierge for the Mid-Atlantic region and was promoted to Operations Manager in 2018 and Senior Operations Manager in 2019, managing daily operations in Washington DC, Maryland, and Virginia.  In addition to daily operations management, Michael oversees client/associate retention, new account startups, and associate/field management.  Michael oversees a team of five Operations Managers.  Prior to joining Planned Companies, Michael was involved in various service-based positions in food service and hospitality management.  Michael worked as the Regional Director at Guardian Service Industries, Inc. from 2020-2021, and opened the Mid-Atlantic region at Guardian while managing daily operations and business development for janitorial and front desk services in Washington DC, Maryland, and Virginia.  Michael returned to Planned Companies in 2021 as the Executive Director for the Virginia and Washington DC territories.

Mickea Mance

Executive Director, Mid-Atlantic Region

Mickea joins Planned with over 20 years of sales experience in real estate and 13 years in property management. Mickea has earned her credentials as Certified Apartment Manager (CAM), Certified Apartment Portfolio Supervisor(CAPS), and most recently, Certified Apartment Supplier (CAS) designations from NAAEI (The National Apartment Association’s Educational Institute). In her previous roles, she worked for corporations such as Mill Creek Residential Trust, Sentinel Real Estate, and The Laramar Group. She has managed over 2,900 apartments composed of seven properties in Maryland and Virginia. Mickea will support and provide oversight for PBS and PLS for Baltimore vicinity and Montgomery County.

Tony Saidiani

Executive Director, Western Region

Tony joined Planned Companies in November of 2021, with over 25 years of the service industry in the healthcare, transportation, and insurance service markets. He is skilled with leadership and vision for operational strategies for customer, and client services. Tony oversees the overall day-to-day operations of the California market covering courtesy patrol, janitorial, maintenance, and concierge services throughout the state. He manages a wide variety of properties and handles the oversight and supervision of a team of operations managers and field associates. Prior to working for Planned Companies, he worked as an operations director for several healthcare and transportation companies in the country, responsible for managing the day to day operations of multispecialty medical clinics, building relationships, and responsible for several successful new business expansions, and acquisitions.

Lavdije Sabani

Director, Operations Analytics

Lavdije (Dia) Sabani began her career at Planned Companies as executive assistant to the COO in 2008. After a brief leave to start her family, she re-joined Planned in January 2015 as the Operations Analyst for the NY, NJ, CT, MA regions. She supported the executive directors and the operations managers on a day to day basis with site contracts, union agreements, reviewing and analyzing internal reporting and budgets, client invoicing, and associate satisfaction projects. Dia was promoted to Director, Operations Analytics in January 2019, her duties include analyzing internal reports to identify operational requirements and opportunities for improvement. Dia works closely with the senior management team to develop new processes and procedures to enhance profit efficiency. She is also responsible for training employees to use internal systems and follow new processes. Contract management, including reviewing adjustments, changes, internal budget adjustments and associate increases are also part of her duties. Dia Sabani holds a Bachelor’s Degree in Business Management from Berkeley College.

Demi-Anne Little

Field Training and Development Manager

Over 20 Years of Combined Law Enforcement, Security and Concierge Experience Corporate/Field Training and Development Responsible for Training of Corporate and Field Associates in all Regions and Development and Implementation of Online Training Courses.

Demi joined Planned Companies in 2016, as an Operations Manager for the Planned Lifestyle and Planned Security Divisions in the North Jersey Region. After demonstrating her ability in conjunction with knowledge and experience, she was promoted to her current role in 2021. With over 20 years combined experience in Law Enforcement, Private and Corporate Security with Securitas, US Security and AlliedBarton, holding many positions from Officer, Supervisor, Administrator, Console, Assistant Manager, Account Manager, Global Command Center Manager and Operations Manager, she has been an asset to the training and development of Corporate and Field Associates. Demi developed our online training courses to assist with new hire field associates and is hands on with in-person and virtual training of various disciplines. She is committed to and enjoys the training and development of all members of the Planned Family.

Kellver Fleming

Operations Analyst, Mid-Atlantic Region

Kellver Fleming is the Operations Analyst for the Mid-Atlantic region. Her daily responsibilities include providing support to the vice president and other members of the operations team. She is also responsible for analyzing data and updating budgets and contracts. Prior to her appointment here at Planned Companies, she spent 5 years at First Anguilla Trust Company as the executive assistant for the Operations and Accounts department. In this position, Kellver managed company incorporations, prepared all supporting documents and conducted annual compliance checks. She was also responsible for preparing and sending out monthly invoices, filing annual returns and submitting weekly activity reports. She takes great pride in providing exceptional customer service and support to her team. Kellver attended the Arizona State University where she obtained a bachelor’s degree in Speech and Hearing Science.

Amanda Spagnuolo

Operations Analyst, Northeast Region

Amanda Spagnuolo has been with Planned since March 2020 as the Operations Analyst for the Central/South NJ and PA Region. She supports the VP of Operations, the Executive Directors, and the Operations Managers on a day-to-day basis. In addition to assisting the Operations team, she reviews, analyzes, and updates budgets and contracts for 250+ sites. She also collaborates with management and other internal departments to insure client and associate satisfaction.

Previously Amanda worked as an account manager for a benefits consulting firm and an NJ healthcare provider, where she handled corporate benefit renewals, open enrollments, client retention and acted as a liaison between clients and insurance carriers. Amanda holds a Bachelor Degree from NY State University of Fredonia, Criminal Justice & Psychology.

Amy Marcoux

Operations Analyst, Northeast Region

Amy Marcoux has been with Planned since July 2021 as the Operations Analyst for the Northern New Jersey Region. She supports the VP of Operations, the Executive Directors, and the Managers on a day-to-day basis. In addition to assisting the operations team, she reviews, analyzes, and updates budgets and contracts for all 200+ sites. She also collaborates with management to insure client and associate satisfaction.

Amy was born and raised in Quebec City, Canada, where she graduated from the “Universite du Quebec”. After moving to the United States, she completed her employment law certificate at Cornell University. In addition to her Canadian background, Amy has held positions in both the corporate and hospitality industries. She is excited about her future at Planned Companies and looks forward to new challenges every day.

Stephanie Tufano

Operations Analyst, Northeast Region

Stephanie Tufano is an Operations Analyst supporting the NY-CT-MA regions working alongside the Executive Vice President of Operations. Her responsibilities include analyzing and evaluating data of in-place procedures to find ways to enhance daily operations, conducting investigative internal audits and creating reports of her findings. She works to improve and maintain profit efficiency while monitoring data and system rules to ensure data integrity, overseeing site contracts, union agreements, client invoicing as applicable.

Stephanie holds a Bachelor of Science, Accounting from CUNY, The College of Staten Island, School of Business.

Gabby Toto

Operations Analyst, Northeast Region

Gabby joined Planned in July 2022. She brings years of customer service experience to Planned. Gabby prides herself on her work ethic, organization and communication skills. Gabriella enjoys the spring and summer months and riding her bike long distance adventures. Her duties will include working alongside the Vice President of Operations covering the NY/CT/MA region. Gabby holds a bachelor's of arts in education from St. Francis College and a masters of special education from Concordia College.

Carlos Serrano

Director, Maintenance

Carlos is the Director of Maintenance for Planned Companies covering our portfolio's maintenance division for the NY, NJ and PA territories. He has over 30 years of experience, working for various management companies including past. Bozzuto, Panco and the Jack Parker Cooperation. Carlos is a graduate of Ranger JC in Ranger, TX and hold multiple mechanical certifications.
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