Operations Team

Astrit Gorana COO Planned Companies

Astrit (Tony) Gorana

Chief Operating Officer

Astrit (Tony) Gorana

Chief Operating Officer

Astrit (Tony) Gorana joined Planned Building Services in 2000. Starting as an Account Executive, he has ascended through the years to Director of Operations, Vice President of Operations and currently Chief Operating Officer. Gorana oversees the operational functions of all divisions throughout the organization, with client satisfaction and relationships at the forefront of his focus. Gorana, an industry expert, serves as a daily resource and mentor to his team of executive directors. He works with his team to identify and implement process improvements for increased efficiency and effectiveness, conduct property assessments and review contract renewals, and support client relations for maximized communication and understanding of their needs. As a leader who lives and breathes the business, Gorana prioritizes supporting a team culture that passionately delivers superior service. Committed to sustainability, Gorana also received his LEED AP designation in November 2008 and has been the key driver in launching “Planned Goes Green”, the company’s green movement program. Prior to Planned Building Services, Gorana started his career in the janitorial and maintenance business as a teenager. He brings his extensive experience and growing knowledge to Planned, consistently introducing and implementing the latest industry innovations. Gorana inspires the team daily with his diligence, integrity and commitment to customer service.

Planned Companies’ Operations Team

 

Our Operations team is available day or night to ensure our clients’ needs are always satisfied.  The Ops team handles oversight and supervision of the field associates.

Each region has a dedicated senior management team, which is identified below.

Operations

Michael Thompson

Executive Director – Virginia/Washington DC Region

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Michael Thompson

Executive Director – Virginia/Washington DC Region

Michael began his journey with Planned Companies in 2017.  He was originally hired as a Concierge for the Mid-Atlantic region and was promoted to Operations Manager in 2018 and Senior Operations Manager in 2019, managing daily operations in Washington DC, Maryland, and Virginia.  In addition to daily operations management, Michael oversees client/associate retention, new account startups, and associate/field management.  Michael oversees a team of five Operations Managers.  Prior to joining Planned Companies, Michael was involved in various service-based positions in food service and hospitality management.  Michael worked as the Regional Director at Guardian Service Industries, Inc. from 2020-2021, and opened the Mid-Atlantic region at Guardian while managing daily operations and business development for janitorial and front desk services in Washington DC, Maryland, and Virginia.  Michael returned to Planned Companies in 2021 as the Executive Director for the Virginia and Washington DC territories.
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