Executive Team
Robert Francis
President & CEO
During his tenure at Planned, Francis grew the Building Service division and expanded into the security and concierge business by launching Planned Security Services in 2002 and Planned Lifestyle Services in 2004, significantly increasing the Planned Companies brand throughout the northeast within a short period of time. Francis has instituted quality control measures and a corporate culture at Planned that has resulted in substantial company growth and industry leading client and associate retention rates.
Francis has been featured in various regional and national publications, such as Real Estate Weekly, Workforce Management, The Star Ledger, and New Jersey & Company. Additionally, he is a recipient of the NJBIZ “Top 40 under 40” Award which recognizes business executives throughout the state who demonstrate leadership and innovation.
Astrit (Tony) Gorana
Chief Operating Officer
David Han
Chief Financial Officer
Han has more than 20 years of experience gained in a variety of financial leadership roles at both publicly traded and private companies. Previously, he served as Director, Compliance & Risk Management at Planned Companies’ parent company in Toronto, FirstService Corporation, where he oversaw the company’s Sarbanes-Oxley, internal audit & risk management initiatives. Prior to FirstService, Han served in various financial leadership roles at Coca-Cola Enterprises and Xerox Canada and also provided consulting and advisory services to Senior Management in a range of industries.
Mr. Han is also currently an Independent Director of the Board at KEB Hana Bank Canada, serving as the Chairman of the Audit Committee and a member of the Risk Management Committee.
David is a Canadian Chartered Professional Accountant, and began his career at Ernst & Young, after graduating from the University of Toronto with a Bachelor of Commerce degree.
Catherine Bruno
Vice President, Human Resources
One of Catherine’s most notable accomplishments since joining Planned has been the development of a monthly scorecard, reporting on key performance indicators and used by senior management to understand the wellbeing of the business and its people.
Catherine brings with her 10 years of experience in various HR roles at different sized companies and diverse industries. Prior to joining the Planned team in 2016, Catherine was with EY’s People Advisory Practice where she helped clients develop and implement strategic HR programs, including executive and broad-based compensation, HR policy design, performance management, succession planning, leadership development and workforce planning.
Catherine is a graduate of Gettysburg College with a degree in Business Management. She is a certified Senior Professional in Human Resources.
Frank Cupo
Senior Vice President, IT
Professional Background Frank recently transitioned to Planned Companies from WW (formerly Weight Watchers), where he stewarded all aspects of their back-office technology strategy operations and support stack. His most recent accomplishments involved transitioning WW to a fully remote work model across the globe and the unification of disparate regional identity access models.
John Fahmy
Executive Vice President
John Fahmy is the Vice President for the western region. Fahmy started his career with Planned Companies as Executive Director for the New York and Connecticut regions, but due to his expertise in relationship building and retention was relocated to the Mid-Atlantic region for the potential growth opportunities for Planned Companies.
His responsibilities include hiring and training new associates, managing client and associate retention, account startups, budgets, and supervising field management. Fahmy’s high energy and business leadership skills contribute to his continued success with PLS and PSS. Previously, Fahmy gained significant skills and success within the hospitality and telecommunication industries.
He began his career while in college as a front desk agent at two of NYC’s top hotels. Later in his career, he was a regional sales manager for one of the largest AT&T resellers. Through this career opportunity, he gained many of the associate retention skills and multi-site management expertise that he has brought to Planned Companies.