Blog October 9, 2025October 9, 2025 Top 5 Questions to Ask Before Hiring in Manhattan, NY Top 5 Questions to Ask Before Hiring a Commercial Maintenance Company in Manhattan Finding the right commercial maintenance services in Manhattan, NY can feel like searching for a needle in a haystack. With so many providers, how do you separate true professionals from placeholders? At Planned Companies, we know what excellent maintenance service looks like—and what red flags to avoid. Whether you manage a luxury high-rise, retail complex, or office tower, these five questions will help you make the right choice. 1. What Experience Do You Have With Manhattan Properties Like Mine? Why It’s Important Manhattan buildings bring unique challenges: tight delivery windows, 24/7 tenant activity, complex elevator systems, and historic preservation rules. You need a provider familiar with these demands. Planned Companies has decades of experience maintaining Manhattan’s commercial and residential properties, from historic brownstones to modern mixed-use towers. 2. Are Your Employees Trained, Certified, and Insured? Why It’s Important This is non-negotiable. Too many providers cut corners with untrained staff or subcontractors—putting your property at risk. At Planned Companies, every team member is: Fully insured Background-checked and professionally uniformed OSHA-compliant Courteous, proactive, and responsive We invest heavily in training and ongoing education so your property gets the care it deserves. 3. How Do You Customize Maintenance Plans for Different Buildings? Why It’s Important A one-size-fits-all checklist won’t work in Manhattan. Each property has unique needs based on traffic volume, tenant type, and layout. At Planned Companies, we customize service plans around: Traffic and facility size Tenant requirements Cleaning frequency and special requests (e.g., green cleaning) We design around your building—not the other way around. 4. What’s Your Communication and Reporting Process? Why It’s Important Silence from vendors can derail operations. You need clarity on who to contact, how issues are tracked, and what reporting tools are available. Planned Companies provides real-time reporting, proactive check-ins, and dedicated account managers—ensuring transparency and responsiveness every step of the way. 5. Can You Scale As My Property’s Needs Grow? Why It’s Important Your building’s needs evolve. The right provider should scale seamlessly with you, avoiding constant vendor changes. At Planned Companies, scalability is built into our model. We offer: Day porter services Handyman repairs Janitorial and floor care Lobby attendants and more From basic coverage to full-service maintenance, we adapt as your property evolves. Final Thoughts: Don’t Just Hire a Vendor — Choose a Partner Hiring a commercial maintenance company in Manhattan isn’t just about cleaning floors—it’s about protecting your property, tenants, and reputation. By asking these five questions, you’ll find a partner who’s reliable, transparent, and invested in your long-term success. At Planned Companies, we don’t just maintain buildings—we build relationships. If you’re ready to elevate your operations with a team that knows Manhattan inside and out, we’re here to help. FAQs How often should a commercial building in Manhattan schedule maintenance? It depends on traffic and building type. Most properties benefit from daily porter services and weekly deep cleans—customized to your needs. What sets Planned Companies apart from other NYC providers? Our people, training, and transparency. We’re known for professionalism, responsiveness, and ability to scale services. Can I get 24/7 maintenance coverage? Yes. We provide round-the-clock service options, including emergency and overnight coverage. Do you handle seasonal maintenance like snow removal? Yes. We provide snow and ice management as part of year-round solutions. How quickly can Planned Companies start servicing my building? We can often begin within days, depending on scope and urgency, after an on-site assessment and tailored plan.