Client Overview

Property Type: High-Rise Luxury Residential (Mixed-Use with Ground-Floor Retail)
Location: Jersey City, New Jersey
Size: 600+ Units | 24 Stories
Security Staffing: 24/7 Lobby Coverage + Roving Patrols

The Challenge

A prominent high-rise residential community in Jersey City faced ongoing security challenges that affected both resident satisfaction and operational efficiency:

• Unauthorized individuals gaining access during overnight hours

• Inconsistent lobby coverage and lack of dedicated supervision

• Resident concerns about unprofessional conduct from temporary security staff

• Absence of a structured incident reporting or visitor logging process

The property management team required a licensed, professional security partner capable of delivering consistent coverage, a strong on-site presence, and real-time communication.

The Planned Companies Solution

Planned Companies implemented a comprehensive, site-specific security program designed to restore confidence, enhance safety, and align with the property’s brand standards.

Our customized approach included:

1. Dedicated Lobby Officers & Uniformed Presence

• Established 24/7 concierge-style security coverage at all residential entry points

• Provided professionally branded uniforms for a polished and welcoming image

• Introduced rotating roving patrols to ensure perimeter and parking area security

2. Access Control & Visitor Management

• Implemented a digital visitor log system for real-time tracking and accountability

• Partnered with on-site management to optimize key fob access readers and entry hardware

• Developed and enforced entry protocols to prevent tailgating and unauthorized access

3. Incident Response & Reporting

• Deployed Planned’s Daily Activity Report (DAR) System for transparent reporting

• Trained officers in incident escalation, emergency response, and conflict resolution

• Delivered custom incident summaries and metrics for property management review

4. Ongoing Oversight & Supervision

• Conducted weekly field inspections and performance audits by regional supervisors

• Hosted monthly service review meetings to assess results and resident feedback

• Delivered quarterly refresher training to ensure service consistency and professionalism

Results

Through Planned Companies’ integrated security program, the residential community achieved measurable improvements in:

• Resident satisfaction and peace of mind

• Access control compliance and accountability

• Response time and incident reporting accuracy

• Professionalism and reliability of on-site personnel

Summary

Planned Companies continues to support this high-rise residential property with dependable, hospitality-focused security staffing. Our approach combines licensed personnel, proactive supervision, and technology-driven reporting — ensuring a safe, welcoming, and well-managed environment for residents and guests.