Planned Companies is excited to announce that Astrit (Tony) Gorana, Executive Vice President of Planned Building Services, will be promoted to Chief Operating Officer of Planned Companies. Gorana is known as one of the top operations leaders in the industry where he is known for his tremendous knowledge and experience on process improvement and building services.
Gorana, an industry expert, served as a daily resource and mentor to his team of Vice Presidents. He worked with his team to identify and implement process improvements and client relations which has resulted in the highest NPS in the industry and tremendous client retention. As a leader who lives and breathes the business, Gorana prioritized supporting a team culture that passionately delivered superior service. Committed to sustainability, Gorana also received his LEED AP designation and has been the key driver in launching “Planned Goes Green”, the company’s green movement program.
When Gorana assumes the role on January 1st, of 2018, he will move from Executive Vice President of Planned Building Services to overseeing the operational functions of all divisions throughout the organization. As a master of driving key change, transformation initiatives, and a “getting it done” mindset, he will ensure proper management development and execution of all aspects of operations.
Gorana brings with him 17 years of experience with Planned Companies where he began as a Director of Operations and advanced to Vice President of Operations and then Executive Vice President. In his current position, Astrit oversees operations throughout the Northeast, Mid-Atlantic, and West Coast with client satisfaction, retention and relationships at the forefront of his focus. Now, with great focus on enhancing operational excellence and the ability to articulate corporate vision, Gorana is excited to bring his operational strategies to reality and shape the future of the business.
Prior to Planned Building Services, Gorana started his career in the janitorial and maintenance business as a teenager. He brings his extensive experience and growing knowledge to Planned, consistently introducing and implementing the latest industry innovations. Gorana inspires the team daily with his diligence, integrity and commitment to customer service.
In addition to being featured in The MANN report, Gorana was once quoted in Real Estate Weekly saying, “Walking the hallowed halls isn’t the only way to the C-Suite. You could also try cleaning them.” And that
he did! Paving the way to greatness while dismissing mediocracy and accepting no excuses, Gorana has defined what it means to climb the corporate ladder, ascending from Janitor all the way up to Chief Operating Officer.