Associate  COVID-19 Information Portal

Vital  information for Planned Companies associates during the coronavirus pandemic

A message to Planned Companies’ associates

During this historic worldwide emergency the Planned Companies HR department wants our associates to have access to up to date information designed to help during this crisis.   

This page includes information on payroll, employee assistance and other topics.  We will update the information on this page with new information frequently.

Join PECS for latest updates  (Text JOIN to 855-979-7700)

Rob Francis Communication Series

Employee Assistance Program

The WorkLifeMatters Employee Assistance Program is available to provide services to help promote well-being and enhance the quality of life for our associates and their families.

All associates can access the WorkLifeMatters hotline at no charge.


Connect to a counselor for free support services:


Phone:  1-800-386-7055
Available 24 hours a day, 7 days a week

(User name: Matters    Password: wlm70101)

The Employee Assistance Program can help with:


  • Healthy Living
  • Stress Management
  • Mental Health
  • Diet & Fitness
  • Overall Wellness

Family Matters

  • Parenting Support
  • Child and Elder Care
  • Learning Programs
  • Special Needs Help

Legal and Financial

  • Legal Issues
  • Will Preparation
  • Taxes
  • Debt
  • Financial Planning

Planned Companies COVID-19 Immediate Response Program

We recognized that the COVID-19 pandemic created additional financial stress for many of our associates. This is why we launched a company-wide COVID-19 Immediate Response Program. This program allowed for current team members to apply for tax-free grants to address immediate financial needs.

The Immediate Response Program assisted 1,500 team members with $300 tax-free grants throughout the pandemic.

We are no longer accepting applications for the Immediate Response Program. Anyone seeking assistance should apply to our Employee Relief Fund (see below).

Who is eligible for a grant?
  1. An employee who is actively employed, working on average for at least 30 hours per week, and
  2. Has been an active employee for 6 months, or is on approved medical leave or an approved leave of absence for no more than (1) one year, and
  3. Primary residence was affected by “Epidemic,” causing the applicant to be evacuated, displaced, stranded, quarantined or significantly impacted and
  4. In need of food, clothing, or other basic immediate needs as a result of a financial hardship.
Under what circumstances could I apply?

This program provides financial support to those who themselves or who have an immediate family member who has suffered financial hardship as a result of COVID-19.

How large of a grant can I apply for?

The amount available for each applicant is $300.

How do I apply for a Grant?

Visit and use code Planned2020 You must apply in the state where you reside and provide the following information:

  1. Legal First Name
  2. Legal Last Name
  3. Birth Year
  4. Email address (if you do not have your own email address, use a family member or trusted friend)
  5. Cell phone number
  6. Employee ID# (found on your pay stub, also the number you use to clock in)

Tip: Before submitting the grant application, you should triple-check that all personal contact information is correct.

What happens after I apply for a grant?

Approved applicants will be notified of an awarded grant via email within three business days.  If you haven’t received notification of your grant status, check your spam or junk mail folder.

The personalized eCheck will be sent from within 24 hours of notification.

If you do not have a bank account, checks may be cashed at a check cashing store or any Regions Bank location.

Do I have to repay the grant?

No. Grants awarded are not loans and do not have to be repaid.

Can I apply for more than one grant?

No. You may only apply for a grant one time.

What’s the difference between the COVID-19 Immediate Response Program and the FirstService Relief Fund?

The COVID-19 Immediate Response Program is an extension of the FirstService Relief Fund. It’s designed to provide immediate financial assistance to those who have been financially impacted by the pandemic and are in need of assistance to meet basic immediate needs. The application process is streamlined and there is no need to provide supporting documentation. This allows grants to be processed and paid quickly.

The FirstService Relief Fund does not cover those experiencing financial hardship resulting from business closures or shelter in place orders. It only covers those who have experienced hardship as a result of a COVID-19 diagnosis or confirmed exposure. If you, your domestic partner, child or IRS dependent have been diagnosed with the COVID-19 virus, quarantined due to exposure to COVID-19 or ordered by a physician, other healthcare provider, governing agency or the company to be isolated or quarantined for an extended period, you may be eligible for a FirstService Relief Fund grant. You will need to show proof of financial impact to receive a grant.

The FirstService Relief Fund provides financial assistance of up to $3,000 to those who have experienced a broad range of Qualified Events including:

  • Natural disaster such as flood, wildfire, tornado, earthquake, tsunami, volcanic eruption, blizzard, drought, cyclone, hurricane, typhoon or severe storm
  • Terrorist actions
  • Disaster resulting from an accident involving a common carrier such as buses, trains, ferry, planes or trucks
  • Military deployment (employees, franchisees and employees of franchisees, spouse or domestic partner called to active duty)
  • Impacts to primary residence such as fire, flood or other unusual life-altering expense not covered by insurance
  • Serious illness or injury which is not covered by insurance
  • Non-routine/exceptional medical expense – not covered by insurance
  • Victim of a violent crime
  • Domestic abuse
  • Death of an employee, immediate family member of an employee, franchisee and employee of franchisee

The FirstService Relief Fund application process requires applicants to provide supporting documentation including:

  • Photos
  • Insurance claim
  • Repair estimates
  • FMLA documentation
  • Doctor’s note
  • Police report
  • Obituary
  • Receipts
  • Car rental receipt (no more than 30 days)
  • Mortgage statement or signature page of lease agreement
  • Receipts for household goods, clothes, etc. (If unable to purchase needed goods, a wish-list from an online retailer)


Because the process for receiving a grant through the FirstService Relief Fund is more complex, turnaround time is longer than with the COVID-19 Immediate Response Program.

More information about the FirstService Relief Fund can be found here.

What other resources are available to me?

Contact your HR department at to learn more about other company-provided resources. For additional community resources that may be of help to you, please visit the EAF Resources Webpage.   

If you have trouble with the application process, please contact Stephanie Murillo, HR Administrator, at 973 240-0293 or

* Please remember to visit our Company website for more information on all the valuable resources and programs Planned Companies has to offer.

Please visit our website at to view programs such as the Employee Assistance Fund, Referral Program, Lead Incentive Program, Service Awards, Living our Core Values and much more!

How can I stay connected with company updates?

Join our Planned Employee Communication System (PECS) by texting JOIN to (855) 979 -7700.

Where can I get additional information?

Please remember to visit our Company website for more information on all the valuable resources and programs Planned Companies has to offer.

Please visit our website at to view programs such as the Employee Assistance Fund, Referral Program, Lead Incentive Program, Service Awards, Living our Core Values and much more!

Planned Companies COVID-19 Immediate Response Program Links


Employee Relief Fund

The Employee Relief Fund was created to help employees who are facing financial hardship immediately after a natural disaster, an unforeseen personal hardship or related to the coronavirus pandemic. The Fund relies primarily on individual donations from employees with support from Planned Companies.

If you are experiencing a personal hardship due to the effects of the coronavirus pandemic, you may apply for a grant for financial assistance under the Serious Illness/Injury category.  Links to the Grant Form Application are available on this page as well as some of the most Frequently Asked Questions.

Serious Illness/Injury - Serious illness or injury – not paid by insurance for employee or eligible dependent

This event would assist applicants who are who themselves, domestic partner, child, or IRS dependent have been impacted by one of the following events:

  • Diagnosed with a serious illness such as the COVID 19 virus
  • Quarantined due to exposure to COVID 19
  • Ordered by a physician, governing agency, the company, or other healthcare provider to be isolated or quarantined for an extended period.


*Required Supporting Documentation during the application phase with the standard grant would need to include one of the following supporting documents:

  • Notification of quarantine by Company, Emergency Responder Report, governing agency, doctor’s note, or other healthcare professional or,
  • Statement from doctor / physician / health care provider regarding the employee’s or dependent’s illness and under care.
Submitted Documentation would need to include all below:


  • The name of the organization, address, and contact information of the notifying party.
  • Name of Applicant or Dependent impacted
  • Dates of Service or Expected number of days of impact
  • Description of Illness

What Expenses can I apply for assistance?

  • Food (usually applicable up to 2-4 weeks after event)
  • Clothing (usually applicable up to 2-4 weeks after event)
  • RX Medications
  • Significant Medical Expenses
  • Travel Expenses Related to Medical Care
  • Essential utilities (gas, water, and electricity)
  • Mortgage or rent assistance for primary residence
  • Psychological counseling deemed necessary by a physician following an event
  • Unable to work due to an event
    • For a COVID-19 event, we will need a note from your healthcare provider or government health official, or directly from company stating that you are unable to work for 5 or more consecutive days due to a COVID-19 diagnosis or exposure.
Have you been financially impacted by the COVID-19 virus?

Regulations require that there be a determination of need and show that the grants are made for applicants that have difficulty paying the expenses that they face due to an unforeseen event. To assist with the evaluation of this grant, you will be asked to for your household financial information and be required to show proof of financial hardship.

What type of supporting documentation is needed to show financial impact due to the event?

Applicants will be required to show the proof of financial impact which could include proof of medical expenses due to the event or something from the organization verifying loss of income due to inability to work. This can be from their supervisor, HR, or an authorized company representative. If the financial impact is due to medical expenses, documentation of those expenses will be required. Any documentation of expenses will need to have occurred after the qualifying event date.

Description of hypothetical scenarios:



As an example: You are ill and are ordered to be quarantined by your healthcare provider for 3 weeks. The company allows you to use PTO time during your absence for this time.


A: You have enough hours of PTO to cover the hours missed, so there is no loss of income and thus there is no financial hardship. In this example, you would not be eligible for grant assistance.

B: You only have enough PTO hours to cover 1 week of hours missed, therefore causing a substantial financial hardship and you need assistance. In this example, you would need to provide supporting documentation from the organization confirming your lack of hours in which caused a reduction in your income to satisfy the supporting documentation requirement of the financial hardship.


Payroll Information

Direct Deposit or Pay Card enrollment:

Due to the emergency situation around COVID-19, we anticipate delays in the mail service. To avoid any delays in receiving your payroll, we encourage you to enroll in direct deposit immediately.

If you do not have a bank account, you can enroll in our pay card option.

Both of these options ensure that you will be paid timely every payroll and we strongly recommend you do this ASAP.

If interested, please contact for more information.


If you know someone who has lost their job:


  • Don’t forget about our referral program! – this is a good time for current associates to refer in family/friends that may be looking for a job.


  • Use our Text Recruit system! – text the word Planned to 97211 to apply via text and chat with a recruiter.
    • Planned Companies benefits include:
      • Medical
      • Dental
      • Vision
      • 401K with company match
      • Referral bonuses
      • Career opportunities
      • On the job training

Cigna Health Benefits

  • Cigna is providing resources free of charge for all customers, clients, and communities to support resiliency during times of high stress and anxiety. Available to employees who have enrolled in CIGNA health coverage, the company opened a 24-hour toll-free help line (1-866-912-1687) to connect people directly with qualified clinicians who can provide support and guidance


  • Additionally, Cigna will post new information and resources for the general public raising awareness about tools and techniques for stress management and building resiliency, along with the ability to join telephonic mindfulness sessions. More Information can be found at


  • If you are enrolled in Cigna medical benefits through Planned, testing of COVID-19 is covered at 100%

Cigna – COVID19 Frequently Asked Questions

What is COVID-19

Coronaviruses are a family of viruses found in humans and animals. Some can infect humans and are known to
cause illness ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome
(MERS) and Severe Acute Respiratory Syndrome (SARS). The most recently discovered coronavirus causes
coronavirus disease COVID-19.

How is COVID-19 transmitted?

Most often, spread from person-to-person happens mainly via respiratory droplets produced when an infected
person coughs or sneezes, similar to how influenza spreads. These droplets can land in the mouths or noses of
people who are nearby or possibly be inhaled into the lungs.

What are the symptoms of COVID-19?

The main symptoms of COVID-19 resemble those of a bad cold or the flu, which can make detection difficult. They
include: fever, cough, or shortness of breath. The Center for Disease Control and Prevention (CDC) believes that
symptoms of COVID-19 may appear in as few as 2 days or as long as 14 after exposure at this time.

Can COVID-19 be prevented? What can I do to protect myself?

There is currently no vaccine to prevent COVID-19. The best way to prevent infection is to avoid exposure. The Center for Disease Control and Prevention (CDC) recommends everyday preventive actions to help prevent the spread of respiratory viruses, including:

Wash hands often with soap and water for at least 20 seconds.  If soap and water are not available ,use an alcohol-based hand sanitizer of at least 60% alcohol

  • Avoid touching your eyes, nose, and mouth
  • Avoid close contact with people who are sick
  • Cover your cough or sneeze with a tissue ,then throw the tissue in the trash
  • Clean and disinfect frequently touched objects and surfaces
  • If you need to travel, make sure to follow these guidelines to avoid illness while away
Can COVID-19 be treated?

There is no antiviral treatment recommended for COVID-19.  People infected with COVID-19 should receive care to help relieve symptoms.

Should I buy a face mask?

The CDC does not recommend that people who are well wear a facemask to protect themselves from
COVID-19. Facemasks should only be used by people who show symptoms of COVID-19 to help prevent the
spread of the disease to others. To help with the limited stock, the use of facemasks by the healthy should be
reserved for health care workers and people who are taking care of infected individuals. Visit the
CDC’s website for additional frequently asked questions and answers

Who is at risk for infection?

People living or travelling in an area where the COVID-19 virus is circulating may be at greater risk of infection.

What if I’m not sure if I’ve been exposed to COVID-19 or if I’m at greater risk?

Cigna offers a free, web-based interactive symptom checker to assess COVID-19 risk. Through this early-intervention tool, U.S. domestic customers can quickly receive information regarding the severity of their symptoms and recommendations on next steps for care. The symptom checker will be available the week of March 30 on,,and related myCignamobile applications.

What is the current risk in the U.S.?

This is an evolving situation. Visit the CDCweb site for more information.

Is it safe to travel?

Individuals in the U.S. should consult travel guidance provided by the CDC.

What should a traveler who has recently returned from an affected location do?

If you develop symptoms of illness, such as fever, cough or shortness of breath, within 14 days after travel, you should call your health care provider and mention your recent travel or close contact. If an employee feels sick, telehealth medical care options are available so employees can stay home and still get care. To access telehealth options, visit mycigna.comand select the “Connect Now” button on the home page to talk with a doctor or nurse any time day or night. Testing for COVID-19 can only be done in a doctor’s office or hospital.

Can the virus be transmitted by touching infected surfaces or objects?

It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not the primary way the virus spreads. In general, coronaviruses do not live well outside of the body and the vast majority of transmission is by droplet from direct contact with infected individuals.
There is a lower risk of spread from products or packaging that are shipped over a period of days or weeks at ambient, refrigerated, or frozen temperatures. Individuals can take extra precautions by wiping down the external mailing package with a disinfectant wipe before they open, and always wash their hands after.

Do Cigna plans cover COVID-19 treatment, testing, office visits, or telehealth services?

Cigna covers medical care for COVID-19 and will waive cost-sharing and co-pays for office visits, testing, and
treatment. This expanded coverage underscores the company’s commitment to delivering access to simple,
affordable and predictable health care. It applies to customers in the United States who are enrolled in Cigna’s
employer-sponsored plans, unless the customer is on an Administrative Services Only (ASO) plan that has chosen to opt out.
For questions about benefits and coverage, customers should visit or call the toll-free number on the back of their insurance card for one-on-one direct access to assistance any time day or night.

How can I access telehealth services?

Through May 31, 2020, Cigna covers COVID-19 test-related screenings with telehealth services at no cost to the customer for screening of COVID-19 symptoms, unless on an ASO plan that has chosen to opt out. To access telehealth options online, visit mycigna.comand select the “Connect Now” button on the home page to talk with a doctor or nurse any time day or night.
Due to an increase in calls on COVID-19, our telehealth service partners are experiencing higher than normal wait times for their consultations over the phone and video.

To provide additional support for the medical community, Cigna will deploy hundreds of the company’s on-staff clinicians, including physicians and nurse practitioners, to join the team of health care professionals at MDLIVE, a leading telehealth company and Cigna network partner.

Cigna is also making it easier for our participating in-network physicians with virtual care capabilities to help
Cigna customers who are chronically ill or immunosuppressed to transition from in-person visits to virtual care
through May 31, 2020 through the standard office visit benefit. By expanding this support, Cigna is taking
enhanced measures to protect our most vulnerable patients by mitigating exposure risks and alleviating
transportation barriers.

Can I get an early refill of my medications?

We understand customers’ concerns and desire to be prepared in response to the threat of COVID-19. Present
conditions do not call for Cigna to enact early refills, but we are monitoring the situation closely and will update
our information and policy if or when the situation changes. We are committed to taking appropriate actions to
ensure customers have the medication they need.

Customers with chronic conditions can
have peace of mind by using home delivery, which is offered free for up to a 90-day supplies of prescription maintenance medications. Pharmacists are available 24/7 to answer questions, offer counseling and support, and assist with prescription orders. Customers can call 800.835.3784 for more information.

What can I do if I need to talk with someone about how I’m feeling?

Cigna is providing resources free of charge for all customers, clients, and communities to support resiliency during
times of high stress and anxiety.  Available to the general public, the company opened a 24-hour toll-free help
line (1-866-912-1687) to connect people directly with qualified clinicians who can provide support and guidance.

Additionally, the company will post new information and resources for the general public raising awareness
about tools and techniques for stress management and building resiliency, along with the ability to join
telephonic mindfulness sessions. More Information can be found at