Astrit (Tony) Gorana
Chief Operating Officer
Astrit (Tony) Gorana joined Planned Building Services in 2000. Starting as an Account Executive, he has ascended through the years to Director of Operations, Vice President of Operations and currently Chief Operating Officer. Gorana oversees the operational functions of all divisions throughout the organization, with client satisfaction and relationships at the forefront of his focus. Gorana, an industry expert, serves as a daily resource and mentor to his team of executive directors. He works with his team to identify and implement process improvements for increased efficiency and effectiveness, conduct property assessments and review contract renewals, and support client relations for maximized communication and understanding of their needs. As a leader who lives and breathes the business, Gorana prioritizes supporting a team culture that passionately delivers superior service. Committed to sustainability, Gorana also received his LEED AP designation in November 2008 and has been the key driver in launching “Planned Goes Green”, the company’s green movement program. Prior to Planned Building Services, Gorana started his career in the janitorial and maintenance business as a teenager. He brings his extensive experience and growing knowledge to Planned, consistently introducing and implementing the latest industry innovations. Gorana inspires the team daily with his diligence, integrity and commitment to customer service.
Planned Companies’ Operations Team
Our Operations team is available day or night to ensure our clients’ needs are always satisfied. The Ops team handles oversight and supervision of the field associates.
Each region has a dedicated senior management team, which is identified below.
Executive Director – Southern NJ / Philadelphia Region
Charles (Chuck) Cronk is an Executive Director overseeing the South Jersey & Philadelphia territories. He started as an Operations Manager, and was quickly promoted based on his excellent leadership skills and work ethic. His responsibilities include managing and maintaining client and associate retention, new account startups, budgets, and supervising field management. Cronk’s energy, passion, and superior interpersonal and time-management skills contribute to his success in leading a staff of Operation Managers for both PLS and PSS. Prior to Planned Companies, Cronk gained significant experience and expertise in sales and customer service while working as a trainer and manager within the call center industry. He understands what it takes to help his employees succeed and achieve their full potential.
Executive Director - New York
Jimmy joined Planned Companies in July 2014. Since then, he has helped continue Planned Companies’ mission and vision by using excellent customer service and employee management skills while sustaining a great relationship with the clientele and field employees. Jimmy is responsible for managing a wide array of properties and handles the oversight and supervision of a team of regional managers and field associates. He focuses on client retention, associate retention, account startups and supervising all field management. Prior to joining Planned, Jimmy served as a supervisor for Skyline Scaffolding.