Clients & Associates Testimonials
The phrase “outstanding service” is not one I use often but I have to hand it to Planned Companies and its staff. The dedication to providing exceptional service to our residents and the general helpful, positive attitude of the on-site staff is truly outstanding.
Working with Robert Francis, Dino Iuliano and the Planned Lifestyle/Security Services team over the years has been an absolute pleasure. I count on Planned to provide professional security guard and concierge services at several BNE properties throughout New Jersey and I’ve been thoroughly impressed with the level of service received, time and time again. I would highly recommended Planned’s building services to any industry colleague.
Thank you to Planned Building Services for such a prompt response at 95 Madison Avenue during our building emergency. More specifically, your team did an excellent job extracting water and removing the damaged ceiling tiles – it’s reassuring to know that KND Management can rely on PBS in times of emergency!
Planned Companies has been our trusted janitorial and maintenance services provider for several years at numerous Accordia Realty properties throughout New Jersey. PBS maintains our properties to the highest standard and I can breathe easy knowing they are on call 24/7, always ready to address any of our needs – day or night.
Planned has worked in our community for several years, and the employees and service have been wonderful. Any time there has been a point of concern, the supervisor has addressed it promptly.
The staff I have on site has been with Planned Companies for 4+ years. They are well trained and follow all company policies and guidelines. Very dependable!
Planned Companies' operation managers are very professional and attentive to the needs of Pier Homes.
We have been working with Planned Companies since the beginning of 2015, and so far we have established a good relationship. The staff that they sent are professional and what I need here. They are on top of things and the management team is responsive.
The O.R.A.C.L.E. training center is a state of the art facility that we utilize for training our Community Managers. It offers the latest hands on facilitation coupled with the latest in technology and communication vehicles. It is our biggest and best asset in the training and learning environment.
Planned Companies has a long-term commitment to satisfying our needs.
Planned Companies is great to work with. We are getting the service required.
It is clear to see Planned is first and foremost a customer service organization.
Excellent Service, dependable and able to adapt to needs.
We have received consistently good service from all of the Planned Companies personnel who work here.
When my husband was diagnosed with Lyme’s Disease it was a very tough time for my family and of course a main concern was paying for the ongoing treatments. Thankfully, through the affordable healthcare program offered at Planned we were able to provide him with the proper care and he is doing great. Furthermore, my supervisor was very supportive and gave me additional days off to accompany my husband to his doctor visits. It was wonderful knowing my employer truly cared for the well being of me and my family.
By embracing the Planned Companies core values, goals and vision, I have become more proficient in my position as a lead concierge. At Planned’s training center, O.R.A.C.L.E., I was able to receive hands on training that focused on customer service, on the job responsibilities and effective communication. This in turn has enhanced my service delivery and the client experience. The programs offered at Planned definitely boost morale, enthusiasm, and productivity for its associates.
I have been a part of the Planned family since 2002 and the company has grown tremendously since I started, but it still feels like a family business – it’s truly the best of both worlds. Some of my favorite things about working here are the many opportunities offered for personal and professional growth, career advancement and the passion of our team. I love my career at Planned Companies.
I appreciate the fact that Planned recognizes the value of its associates and rewards us for our dedication to the company. As a recipient of the Planned Companies “Living Our Core” Award Program, I have been recognized for my teamwork and was awarded a monetary bonus, in addition to being mentioned in our company newsletter and even getting a handwritten thank you note from the CEO. It’s great to know you are appreciated here; they are true to their core values and motto – “Our Product is Our People”.
Planned is always open to feedback and suggestions from its associates, especially when it comes to implementing new and improved procedures. When I was having an issue receiving my direct deposit I was worried it would be a long, drawn out process to get it fixed. To my relief all it took was one phone call to the payroll department and everything was set up correctly within 24 hours. Apparently a few associates were having this issue and corporate decided to transfer over to a new system to ensure there would be no issues moving forward for the associates.