Planned Security Services' mission is to make buildings safe and secure, enhancing the quality of life for the tenants, residents and the communities that we service.
To make a significant, positive difference for our customers-whether in their homes or places of work, Planned Security Services consistently provides professional, reliable, organized, caring, and exceptional security services.
Our staff is carefully supervised to ensure we offer our clients the best and most professional workforce available.
Along with providing uniformed personnel, we also offer fire watch for construction sites, mobile and foot patrols; special events security, and security safety and awareness seminars.
Planned Access 24
SUMMARY OF KEY SERVICE FEATURES
Shift Check-in/Check-out
· Interactive Voice Response System
· Dedicated Toll-Free Phone Number to our Call Center System
· Caller ID Enabled (Site Call-in Validation)
· Blocked Caller ID Numbers are un-blocked
Database Management
· Unlimited Account Tracking
· Unlimited Employee and Title (ex: Managers, Security, Doorman, Concierge, etc.)
· Unlimited Scheduling Shifts
Reporting and Monitoring
· Real-Time Monitor (view Real-time data of employees checking in/out/training)
· Statistical Real-time/Historical Performance Reporting
· All Reports Accessible via Web Browser
Robot-Triggered WatchDog Alerts
· Text / Email Alerting of Employees not checking-in on time on scheduled shifts
· Custom-Designed Workflow Processes - When alerts will be generated, escalated and awaiting responses within specified time span
Summary of Benefits Provided by Access24 Virtual Call Center Services
· Immediate Notification of Potential Problems (text/email messaging)
· No More Busy Signals when checking-in and checking-out
· Exclusive Robot technology that allows intelligent processing of notifications and escalations
· Real-Time Monitoring of all Sites Every Minute of the Day or Night
· Real-Time Web-based Statistical Performance Reporting
· New Employees are Immediately Active – No More Faxing New Hires/Terminations and Schedule Changes
· Excellent Selling Tool for Potential Prospects and Retaining Customers long-term
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